Just a reminder, MEQAPI stands for Monitoring & Evaluation, Quality Assurance, and Process Improvement, and you can visit us at http://www.meqapi.org.
This chat is a prep session for a small-scale DIY Lean Six Sigma targeting process. A number of people in healthcare – patient’s, caregivers, nurses, physicians, etc are going to try their own QI discovery using the following steps. This chat will be to mull through questions and issues in getting started.
We will discuss the following steps
- For three days, keep a diary of everything in your work or care environment that
- Surprised you
- Frustrated you
- Confused you
- Try to keep as near to real-time capture as possible. Experience has shown, they tend to evaporate from memory pretty fast, so grab them while they are hot. Immediately is good, end of day is ok, more than that is going to be less than half as effective
- Capture what it was, what effect it has on what you are trying to do, and on a scale of 1-5, rate each. 1=Min 5=Max
- At the end of the three days, rank them in descending order of the rating you gave. Tweak any that in retrospect you feel MORE strongly about
- Pick one of the top five to be your primary target
- Pick another top five as a secondary
- Pick another as a tertiary
You are now ready for the main chat.
During the chat (Oct 18th?) we will conduct a speed-dating form of QI cafe’
For each of the main bones of the fishbone, get ready to attack your issue and Tweet two things. What do you think is a cause, and what do you think might be a fix. Usually we would do these apart, but it’s an hour, its Twitter, so we are doing them together. PLUS, you are going to comment or question what the other players in the game put out as their causes and solutions. It’s going to be hectic.
You will do this with your primary issue, but maybe as time goes on and the chat is coming near, you think the secondary or tertiary issue are actually better, you can switch.
- Policy: What laws, policies, rules, regulations, etc. cause your issue, are a potential solution to your issue?
- Equipment: What equipment and device factors cause your issue, are a potential solution to your issue?
- Measurement: What quality, safety, and performance metrics cause your issue, are a potential solution to your issue?
- Environment: What environmental factors cause your issue, are a potential solution to your issue?
- People: How do the people in healthcare – the staff, cleaners, technicians, clinicians, researchers, public, media, friends, family, etc cause your issue, are a potential solution to your issue?
- Materials: What “medical stuff” that patients need cause your issue, are a potential solution to your issue?
MEQAPI focuses on healthcare improvement, and in the spirit of shameless borrowing (and efficiency), takes existing perspectives from the IHI, AHRQ, and others.
To quote the IHI on what the Triple Aim encompasses:
The IHI Triple Aim is a framework developed by the Institute for Healthcare Improvement that describes an approach to optimizing health system performance. It is IHI’s belief that new designs must be developed to simultaneously pursue three dimensions, which we call the “Triple Aim”:
- Improving the patient experience of care (including quality and satisfaction);
- Improving the health of populations; and
- Reducing the per capita cost of health care.
The six domains of care quality (STEEEP) mapped out by the Agency for Healthcare Research and Quality (AHRQ) are foundational to healthcare improvement. All care, and by inference quality measures, should be focused on being Safe, Timely, Effective, Efficient, Equitable, and Patient Centered. We expand this to include Accessibility, STEEEPA.
The MEQAPI tweetchat aims to give voice to a broad range of stakeholders in healthcare improvement, and it embraces everyone from administrators to zoologists, and includes physicians, nurses, researchers, bed czars, cleaners, and yes, patients and care-givers.
The Author and Moderator: Matthew is a principal analyst for healthcare improvement at the Washington D.C. based firm of Whitney, Bradley, and Brown (WBB), and is a strategic adviser and board member at the Blue Faery Liver Cancer Association. Matthew is a peer reviewer for the international journal of Knowledge Management Research and Practice, and blogs regularly for Physician’s Weekly.